Medallia, the global leader in customer and employee experience, announced Talisis, an education and skill development platform, has experienced a 20-point Net Promoter Score® (NPS) increase in a single year using Medallia Experience Cloud. Continue reading Talisis Delivers Best-in-Class Experience Through Medallia’s Industry Leading Experience Platform →

8×8, a leading integrated cloud communications platform provider, announced that the London Borough of Hounslow has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to support over 1,500 employees. Continue reading London Borough of Hounslow Modernises Local Government with 8×8 XCaaS™ →

Bambuser announced it has signed a renewal of the Master Agreement with LVMH Moët Hennessy Louis Vuitton (LVMH). The Master Agreement includes the One-to-One and the One-to-Many solutions from the Bambuser product suite. Continue reading Bambuser and LVMH signs 3-year renewal of Master Agreement →

Business Systems has announced that all-inclusive electric car subscription service Onto is set to implement Cloud Contact Centre Platform, CXone, to support its customer experience growth plans. Continue reading Electric car subscription service Onto partners with Business Systems to transform the customer experience →

Work used to be a place people went. Today, it happens everywhere. The London councils of Royal Borough of Kingston upon Thames and London Borough of Sutton understand this, and are leveraging virtual desktops from Citrix to create a simple experience that empowers employees to perform at their best and deliver for the more than 400,000 constituents they serve. Continue reading Kingston and Sutton Councils Enable Secure Remote Work with Citrix® →