NICE announced that Regional Australia Bank, one of Australia’s premier banking alternatives to the ‘Big Four’ banks, has successfully implemented the NICE CXone platform to help streamline its contact centre operations and better support its branches across New South Wales (NSW). Continue reading NICE CXone Digitizes Contact Centre Operations for Regional Australia Bank →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is enabling China-based edtech platform PalFish (伴鱼) to seamlessly connect with current and potential customers across multiple communications channels using the Vonage Communications Platform. Continue reading PalFish Chooses Vonage to Enhance Customer Acquisition and Post-Purchase Services →

SVL is delighted to announce that they will be providing a new workforce management (WFM) solution for Glasgow-based business process outsourcer go-centric. Continue reading Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. →

UK based Greg Rowe Limited, which has designed and manufactured multi-functional kitchen taps for over 50 years, including the unique four-in-one QETTLE, has upgraded its contact centre and payment security technology to handle an increase in call and payment volumes to the company’s customer service team. Continue reading Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been selected by Credit First National Association (CFNA), the consumer credit division of Bridgestone Americas, to deliver enhanced, data-driven experiences for its contact centre customers. Continue reading CFNA, a Bridgestone company, Partners with LiveVox to Enhance Contact Center Customer Experience →

Medallia, the global leader in customer and employee experience, announced that IHG® Hotels & Resorts has selected the leading intelligent messaging platform, Medallia Zingle, as a preferred vendor for all brands and service levels across its portfolio of nearly 6,000 hotels in over 100 countries around the world to enhance the overall guest and employee experience. Continue reading IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment →