Calabrio, the customer experience intelligence company, announced that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the company’s rapidly expanding contact centre workforce. Cazoo’s frontline workforce has over doubled in size since implementing the WFM software. Continue reading Cazoo uses Calabrio Workforce Management to support fast-growing business
Category Archives: Who’s Buying What?
AT&T Elevates Customer Engagement with IPTF Click-to-Connect from Kandy
American Virtual Cloud Technologies, Inc.’s (AVCtechnologies) Kandy Communications business unit (Kandy), a global leader in secure and intelligent cloud communications, announced that IPTF Click-to-Connect is available to AT&T IP Toll-Free (IPTF) users. Continue reading AT&T Elevates Customer Engagement with IPTF Click-to-Connect from Kandy
1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Solvemate, the leading provider of conversational AI for customer service, announces a collaboration with the Federal Football League 1. FC Köln. 1. FC Köln welcome their chatbot “Et Lisbätt”, to help fans get the answers they are looking for reliably, 24/7. Continue reading 1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate
Freshworks Powers Southeast Asia’s Leading Fashion Retailer To Create Delightful Customer Experiences
Freshworks, a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s leading fashion and lifestyle retailer Zalora increase agent response time and enhance personalization to its 50 million monthly online shoppers. Continue reading Freshworks Powers Southeast Asia’s Leading Fashion Retailer To Create Delightful Customer Experiences
Content Guru and AXA UK Continue Technology Innovation Journey With storm®
Content Guru, leading customer experience solution provider, announced that AXA UK, one of the UK’s largest insurance companies and early adopter of cloud technology, has committed to a further five years on their innovation journey with the storm® solution. Continue reading Content Guru and AXA UK Continue Technology Innovation Journey With storm®
NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank
NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact centre agent productivity and customer service after implementing NICE Nexidia Analytics. Continue reading NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank