American Virtual Cloud Technologies, Inc.’s (AVCtechnologies) Kandy Communications business unit (Kandy), a global leader in secure and intelligent cloud communications, announced that IPTF Click-to-Connect is available to AT&T IP Toll-Free (IPTF) users. Continue reading AT&T Elevates Customer Engagement with IPTF Click-to-Connect from Kandy →

Solvemate, the leading provider of conversational AI for customer service, announces a collaboration with the Federal Football League 1. FC Köln. 1. FC Köln welcome their chatbot “Et Lisbätt”, to help fans get the answers they are looking for reliably, 24/7. Continue reading 1. FC Köln’s Official Chatbot Answers Fans Quickly And Efficiently with Solvemate →

Freshworks, a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s leading fashion and lifestyle retailer Zalora increase agent response time and enhance personalization to its 50 million monthly online shoppers. Continue reading Freshworks Powers Southeast Asia’s Leading Fashion Retailer To Create Delightful Customer Experiences →

Content Guru, leading customer experience solution provider, announced that AXA UK, one of the UK’s largest insurance companies and early adopter of cloud technology, has committed to a further five years on their innovation journey with the storm® solution. Continue reading Content Guru and AXA UK Continue Technology Innovation Journey With storm® →

NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact centre agent productivity and customer service after implementing NICE Nexidia Analytics. Continue reading NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Novo Nordisk, a leading global healthcare company, has chosen Vonage Contact Center, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business. Continue reading Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience →