Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that DataMix, a leading provider of educational programs specializing in training data scientists, has chosen the Vonage Video API to power Excert, its online test-taking system. Continue reading DataMix Chooses Vonage to Power Remote Testing System →

NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities →

Equity release pioneer Key revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. Continue reading Key Group targets customer vulnerability with Aveni →

Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel brands, as its contact centre solution provider. Continue reading Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk →

DHL Supply Chain, the world’s leading contract logistics provider, has accelerated its business expansion to meet a boom in demand for its services, while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya OneCloud™ solutions. Continue reading DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™ →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing The Learning People, an innovative career and tech education company, with its Avaya Cloud Office UCaaS solution for more agile, flexible, and scalable communication to support its long-term growth. Continue reading Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students →