Equity release pioneer Key revealed it is working with speech analytics platform Aveni.ai as it seeks to build on its award-winning customer service with artificial intelligence. Continue reading Key Group targets customer vulnerability with Aveni →

Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel brands, as its contact centre solution provider. Continue reading Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk →

DHL Supply Chain, the world’s leading contract logistics provider, has accelerated its business expansion to meet a boom in demand for its services, while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya OneCloud™ solutions. Continue reading DHL Supply Chain Singapore Supports Business Expansion, Supercharges Agent Retention with Avaya OneCloud™ →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing The Learning People, an innovative career and tech education company, with its Avaya Cloud Office UCaaS solution for more agile, flexible, and scalable communication to support its long-term growth. Continue reading Avaya Cloud Office Enables The Learning People to Deliver Exceptional Education Experiences for Thousands of Students →

Benenden Health, the leading, not-for-profit private healthcare provider, has selected Sabio Group to support its organisational transition to adopting a cloud-based contact centre. Continue reading Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre →

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities. Continue reading TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management →