Benenden Health, the leading, not-for-profit private healthcare provider, has selected Sabio Group to support its organisational transition to adopting a cloud-based contact centre. Continue reading Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre →

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected Playvox to upgrade its agent quality management capabilities. Continue reading TravelPerk Delivers Excellent Customer Service with Playvox Workforce Engagement Management →

3CLogic, the leading voice-enabling and cloud contact centre platform solution for ServiceNow, announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform will support Nissan’s Global People Services division responsible for its worldwide HR shared services, including employee inquiry, HR transactions, employee relations, employee benefits, and payroll. Continue reading 3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center →

8×8, a leading integrated cloud communications platform provider, announced that Rotherham Metropolitan Borough Council has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to enhance its communications with approximately 260,000 residents in Rotherham. Continue reading Rotherham Metropolitan Borough Council Modernises Operations with 8×8 XCaaS™ →

Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced that SelectQuote (NYSE: SLQT), the online insurance broker for life, auto & home and Medicare plans in the USA, will work with Artificial Solutions to rapidly build advanced conversational AI applications. Continue reading Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications →

Poly announced that the Royal Borough of Kensington and Chelsea, an inner London borough with royal status, has successfully met its hybrid working goals for meeting equality. The Council aimed for a significant uplift in video collaboration technology adoption and achieved it by outfitting 41 of its rooms and meeting spaces with the Poly Studio premium USB video bar. Continue reading Poly Expedites Hybrid Working at the Royal Borough of Kensington and Chelsea →