Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency. Continue reading Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience →

Burnie Group recently completed the first Blue Prism Service Assist implementation in North America. In recognition of its excellence in delivering Blue Prism’s Service Assist solution, Burnie Group was named a Blue Prism Service Assist Certified Partner. Continue reading Burnie Group first to implement Blue Prism Service Assist in North America →

Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has been selected for a Voice of the Customer (VoC) programme by Tecan, the leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics and clinical diagnostics. Continue reading Tecan Selects Forsta to Advance Its Voice of the Customer Programme →

Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has renewed its partnership with Material for the fifth year in a row. Continue reading Material Renews Partnership with Forsta To Deliver Industry-Leading Data Visualisation and Insights Reporting →

NICE announced that Firstsource Solutions Ltd. (Firstsource), a global business process solutions provider and an RP-Sanjiv Goenka Group company, is transitioning its workforce management operations to the cloud with NICE’s Workforce Management (WFM) suite, as part of its “Digital First, Digital Now” strategy. Continue reading Firstsource Selects NICE WFM Cloud to Unlock the Power of Digital Transformation →

eGain, a leading cloud platform provider for customer engagement automation, announced that one of UK’s fastest growing motor insurers has selected eGain as their new platform for digital transformation of customer engagement. Continue reading Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement →