PCI Pal – the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home. Continue reading PCI Pal® removes the PCI compliance worry from Chill Insurance →

NICE announced that NTT Marketing ACT, one of the largest business process outsourcers (BPO) in Japan, has selected NICE Nexidia and Enlighten to automate the bulk of its quality management processes. Continue reading Leading Japanese BPO Adopts NICE Enlighten AI for Smart Quality Management and Improved Customer Service →

Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency. Continue reading Talisma Announces Partnership with Abu Dhabi Commercial Bank to Implement AI Powered WhatsApp Chatbot for Superior Customer Experience →

Burnie Group recently completed the first Blue Prism Service Assist implementation in North America. In recognition of its excellence in delivering Blue Prism’s Service Assist solution, Burnie Group was named a Blue Prism Service Assist Certified Partner. Continue reading Burnie Group first to implement Blue Prism Service Assist in North America →

Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has been selected for a Voice of the Customer (VoC) programme by Tecan, the leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics and clinical diagnostics. Continue reading Tecan Selects Forsta to Advance Its Voice of the Customer Programme →

Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has renewed its partnership with Material for the fifth year in a row. Continue reading Material Renews Partnership with Forsta To Deliver Industry-Leading Data Visualisation and Insights Reporting →