eGain, a leading cloud platform provider for customer engagement automation, announced that a Top 5 insurance company in the US has selected eGain Knowledge Hub™ as its strategic knowledge management platform for customer service and member engagement. Continue reading US insurance giant selects eGain Knowledge Hub™ to power enterprise-wide member engagement →

HM Courts & Tribunal Service (HMCTS), the UK Government agency responsible for the administration of criminal, civil and family courts and tribunals in England and Wales, is continuing to achieve efficiency results from its £1bn reform programme, which has been modernising services since 2016. Continue reading Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya →

NICE announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom’s Workforce Management (WFM) Operational Command Centre covering their voice and digital lines of business, all of which was enabled by NICE’s Value Realization Services (VRS) team. Globe Telecom, a leading provider of telecommunications, initially entrusted NICE VRS’ Managed Services with the management of WFM for its voice business. Continue reading NICE Drives Accelerated CX Transformation for Globe Telecom →

Nuuday, Denmark’s largest provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering dynamic, immediate and personalized experiences for customers interacting through its Avaya OneCloud communications and collaboration platform. Continue reading Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform →

Emplifi, the leading unified customer experience platform, announced that Domino’s, the world leader in pizza delivery, is using the Emplifi CX platform to better engage with customers on social media and increase call centre efficiency. Continue reading Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement →

Avaya announced that transcosmos inc., a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloudTM CCaaS platform with conversational AI. Continue reading transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI →