SoundHound AI, a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. Continue reading SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres
Category Archives: Who’s Buying What?
AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation
NICE announced that AUSIEX has implemented the NICE CXone cloud-native contact centre platform to enhance its operational capabilities and customer engagement strategies. Continue reading AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation
Royal Holloway, University of London partners with IPI for Contact Centre support
IPI, the Contact Centre specialist and solutions provider, announced its partnership with Royal Holloway, University of London, to support the University’s Contact Centre. Continue reading Royal Holloway, University of London partners with IPI for Contact Centre support
Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco’s partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants. Continue reading Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
Haven, a fintech platform that empowers servicers to embed mortgage servicing into original lenders’ brands, announced a strategic partnership with Kastle, an AI voice agent provider for mortgage servicing. Continue reading Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
People’s Partnership enhances customer experience with IPI
IPI, the Contact Centre specialist and solutions provider, announced that it has enabled People’s Partnership, the workplace pension provider, to move to a cloud-based Contact Centre solution from Genesys. Continue reading People’s Partnership enhances customer experience with IPI