NICE announced that Skipton Building Society has selected its cloud-based Workforce Management (WFM) and Employee Engagement Manager (EEM) offerings as a bundled solution for its contact centres. Continue reading Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE →

KONE, a global leader in the elevator and escalator industry, has strengthened its partnership with Orange Business Services by moving its global contact centre solution to the cloud. This is part of KONE’s ongoing commitment to delivering a high-quality end user experience worldwide. Continue reading KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Centre Infrastructure to the Cloud →

Benenden Health, a not-for-profit healthcare provider has signed a services contract with Sabio Group to deliver support for its core customer engagement technology and Workforce Optimisation (WFO) platforms. Continue reading Benenden Health selects Sabio to support critical customer engagement technologies →

8×8, a leading integrated cloud communications platform, announced the State of Washington has signed a Participating Addendum with 8×8 under the NASPO ValuePoint Cloud Solutions contract. Continue reading 8×8 Awarded NASPO State of Washington Contract, Allowing Public Sector Agencies to Move Employee and Customer Engagement to the Cloud →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted to announce a new customer in Scotland – SPT (Strathclyde Partnership for Transport). Continue reading SPT Improves Community Transport with Noble’s Inbound Contact Centre →

JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation →