Benenden Health, a not-for-profit healthcare provider has signed a services contract with Sabio Group to deliver support for its core customer engagement technology and Workforce Optimisation (WFO) platforms.
Benenden Health supports over 800,000 members and needed a proven contact centre technology partner to support its critical Avaya Aura Contact Centre and Verint customer engagement infrastructure. Sabio is Europe’s leading full service CX solution and will provide Benenden Health with 24/7 managed support to ensure continuous and reliable service for its growing healthcare membership.
“Great customer service is all about having the right systems in place, so it’s essential that our contact centre continues to perform at the highest levels. Sabio is recognised as a leader in the provision and support of enterprise CX solutions, and their proven Avaya and Verint capabilities makes them a smart choice for Benenden Health,” explained Chris Mullins, Head of IT at Benenden Health. “We’re also working to transition all our key systems to the cloud, and Sabio’s in-depth CX transformation expertise will be invaluable as we migrate to our next generation cloud customer engagement platform.”
“Benenden Health is committed to improving all aspects of the experience it provides to members, and we’re delighted to be part of the team that’s working to deliver optimised contact centre and workforce optimisation performance,” added Sabio’s Chief Operating Officer, Chris Haggis. “Sabio brings deep expertise in key technologies such as Avaya and Verint, and we’ll be supporting Benenden Health from our dedicated 24/7 Support Centre that’s staffed by the industry’s best contact centre and unified communications specialists.”
Sabio will support Benenden Health’s current Avaya Aura Contact Centre (AACC) platform, a range of Verint WFO solutions including quality monitoring, call recording, performance management, and workforce management, as well as the company’s call logging system.
Sabio is Avaya’s CX Partner of the Year 2020 and one of Avaya’s leading specialist global CX partners, having held the highest-level partner accreditation for over 15 years. The company is particularly recognised for its ability to deliver and manage major end-to-end Avaya customer experience and digital transformation solutions. Sabio is also one of the few third-party organisations in Europe certified by Verint to design, implement, train, and support the full Verint workforce optimisation suite.
About Sabio Group:
Sabio Group, which includes Sabio, Dvelp, flexAnswer and Coverage Group, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google, Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, DHL, Essent, GovTech, HomeServe, Liverpool Victoria, M1, Office Depot, Saga, Sainsbury’s Argos, Telefónica, Think Money and Transcom Worldwide.
About Benenden Health:
Benenden Health is a not-for-profit organisation, founded in 1905 with the purpose of people joining together to help pay for medical care. It is one of the UK’s longest serving and most respected mutual healthcare societies, offering an affordable alternative to health insurance to more than 800,000 members.
Many UK businesses have also chosen to offer Benenden Health membership as part of their employee benefits package, with the organisation named as the UK’s most trusted provider of corporate healthcare by Moneywise in 2019.