Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced today that Santander Consumer Bank has selected boost.ai’s conversational AI platform to enhance customer experience and support capacity for its Danish customers. Continue reading Santander Consumer Bank launches virtual agent powered by boost.ai →

SpiceJet announced the launch of Pepper, the first bilingual, AI-powered virtual voice assistant in the Indian airline industry. Built on the advanced natural language understanding and call steering capabilities of Nuance Communications’ Intelligent Engagement Platform, Pepper is able to understand customer requests over the phone without needing legacy touchtone or menu options. Continue reading SpiceJet Selects Nuance to Launch its AI-Powered Virtual Voice Assistant “Pepper” →

Nordic insurance group Gjensidige has chosen Telia’s customer care platform ACE for its customer services in Denmark, Norway and Sweden. The agreement is for a comprehensive future-proof solution with cutting-edge technology and includes operator services, switchboards, contact centres and AI features. Continue reading Gjensidige partners with Telia for customer care solution across the Nordics →

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Toyota Research Institute, Toyota’s in-house research company, has selected Qualtrics CoreXM. Continue reading Toyota Research Institute Opts for Qualtrics CoreXM →

Gulf Bank, one of the largest and leading banks in Kuwait, has embarked on a multi-year customer experience transformation journey with Avaya as it seeks to embrace a multiexperience approach that strengthens its market differentiation through better customer and employee experiences. Continue reading Gulf Bank Embarks on Multi-Year Multiexperience Transformation Journey With Avaya →

Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, is pleased to announce that Physicians Immediate Care has chosen the Noble® Contact Center Suite to help provide remarkable care to its patients. Continue reading Physicians Immediate Care Selects Noble Contact Centre Technology to Improve Patient Service →