8×8 announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8×8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8×8 Communications Platform as a Service (CPaaS) Chat Apps API. Continue reading Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8 →

Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. Continue reading National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI →

InMoment®, the leading provider of Experience Improvement (XI)™, has been selected by McKesson to help deliver an improved Voice of Customer programme that gathers high quality feedback in news ways from physical and digital customer engagements. Continue reading McKesson Selects InMoment to Drive Improvement of Unified Customer Experience Initiatives →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States. Continue reading Vonage Powers Customer Support Communications and Authentication Solutions for Fisher & Paykel →

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Continue reading Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Hotelbeds has revealed it has better served its global customer-base while operating remotely with the Vonage Contact Center during COVID-19. Continue reading Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience →