InMoment®, the leading provider of Experience Improvement (XI)™, has been selected by McKesson to help deliver an improved Voice of Customer programme that gathers high quality feedback in news ways from physical and digital customer engagements. Continue reading McKesson Selects InMoment to Drive Improvement of Unified Customer Experience Initiatives →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States. Continue reading Vonage Powers Customer Support Communications and Authentication Solutions for Fisher & Paykel →

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies. Continue reading Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments from Encoded →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Hotelbeds has revealed it has better served its global customer-base while operating remotely with the Vonage Contact Center during COVID-19. Continue reading Vonage Contact Center helps Hotelbeds handle the challenges of a global pandemic while boosting customer experience →

Digital services and connectivity company Vodafone NZ announced today it is the first telecommunications provider in New Zealand to team up with Amazon Web Services (AWS) to implement Amazon Connect, an omnichannel cloud contact centre, to provide a personalised and enhanced customer experience. Continue reading Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience →

Talkdesk®, the cloud contact centre for innovative enterprises, announced that Rectangle Health, a leading healthcare technology provider of payment and patient engagement solutions, has selected Talkdesk CX Cloud as its contact centre solution for customer service and customer implementation operations. Continue reading Rectangle Health selection of Talkdesk pays off in customer service efficiency gains →