InMoment®, the leading provider of Experience Improvement (XI)™, has been selected by McKesson to help deliver an improved Voice of Customer programme that gathers high quality feedback in news ways from physical and digital customer engagements.
McKesson, operating as Lloyds Pharmacy in the UK, is the worldwide leading healthcare company for wholesale medical supplies, pharmaceutical distribution and healthcare technology solutions. McKesson has committed to becoming more customer centric. As part of this promise, McKesson wants to further deepen relationships with its current customers and forge relationships with a new generation of customers.
McKesson will train all employees to become more proactive and go beyond simply delivering good customer service. In order to do so McKesson requires a technology that makes customer data and feedback analytics visible at all levels. InMoment will provide customer experience intelligence technology, including data collection, analytics, reporting and action alerts to McKesson’s employee base, as well as ongoing program strategy and strategic consulting.
“We are proud to join forces with McKesson, leading them on a journey to maximise their programme ROI, by helping them to understand and retain their customers, and receive critical engagement from key stakeholders,” added Stephan Thun, President and Managing Director EMEA at InMoment. “By understanding what customers are really experiencing, how marketing and strategic initiatives impact the buying journey, McKesson will be able to focus on their experience programme priorities, leading to an improved retention rate, increased revenue and market share.”
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter.
Take a moment and learn more at inmoment.com.