Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that The Dispute Service Limited has selected the Vonage Contact Center to better serve its customer-base. Continue reading The Dispute Service selects the Vonage Contact Center to strengthen landlord-tenant relationships →

Charlotte Tilbury, the global luxury beauty and skincare brand, has deployed Looker, the business intelligence (BI) and analytics platform from Google Cloud, to accelerate its omni-channel growth and further support the customer-centricity and agility of the business. Continue reading Charlotte Tilbury Leverages Google Cloud for Data-Led Customer Experience →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Mindbody, the leading technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia. Continue reading Mindbody Adopts RingCentral’s Modern Cloud Communications Solution to Keep Its Distributed Workforce Connected →

NICE inContact, a NICE business, announced that Ergon Energy Retail, a subsidiary of Australia-based Energy Queensland Limited, has chosen NICE inContact CXone as its cloud contact centre provider. Continue reading Ergon Energy Retail chooses NICE inContact CXone for better customer support →

As part of its digital transformation strategy, Staffordshire University has chosen to implement Blue Prism Cloud, the market-leading intelligent automation (IA) platform. Blue Prism intelligent digital workers will soon be deployed across multiple functions in order to deliver an exceptional experience across all facets of student life at the university. Continue reading Staffordshire University Makes the Grade with Blue Prism Cloud →

Medallia, the global leader in experience management, announced that AIB, one of the largest commercial banks in Ireland, is expanding its customer experience program with Medallia. Continue reading AIB Expands CX Program with Medallia →