RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Mindbody, the leading technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia.
Founded in 2001 and headquartered in San Luis Obispo, CA with locations across the globe, Mindbody enables businesses and entrepreneurs in the wellness industry to run, market, and grow their businesses by enabling consumers to engage with wellness providers in their communities. With a mobile and distributed workforce located all over the world, Mindbody had to deploy disparate on-premise systems across the globe to support their employees. This solution experienced frequent outages, was costly, and difficult to manage. This negatively impacted the customer experience and its business did not meet the needs of its employees.
To modernise its communications infrastructure and enhance the customer experience, Mindbody deployed RingCentral’s cloud-based communications solution across all locations globally. With RingCentral, Mindbody has increased the quality of customer and employee engagement. Additionally, Mindbody has simplified management of its phone system under a single, unified solution from one centralised location, leading to reduced costs and a more streamlined approach.
“Our legacy phone system was impacting our ability to adequately serve our customers and ultimately, our bottom line,” said Henry Chang, senior manager of IT procurement at Mindbody. “RingCentral’s global solution has enabled us to move our entire communications infrastructure to the cloud and stay connected around the world. As a result, we’ve simplified management, reduced costs, and have become more productive and efficient internally, while successfully delivering a high-level of quality customer engagement.”
Key RingCentral benefits include:
- Centralized communications: RingCentral allows Mindbody’s IT team to manage all communications worldwide – across the US, UK and Australia – from one centralized location.
- Enhanced mobility: Mindbody employees use the RingCentral mobile capabilities to communicate with customers and peers from anywhere, using any device, using their business identity.
- Reliability: RingCentral’s highly reliable and redundant architecture provides a truly global infrastructure that ensures 24/7 business continuity for Mindbody.
“Mental and physical wellness is especially critical during unprecedented times like these,” said Carson Hostetter, senior vice president, worldwide field sales at RingCentral. “We’re proud to enable an innovative organization like Mindbody to communicate and collaborate with their customers from anywhere so they can find the resources they need to take care of their wellbeing.”
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone™ (MVP), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.