Victims of cyber crime can now call on help from an AI chatbot as well as experienced cyber crime agents, thanks to The Cyber Helpline, the first nationwide cyber crime support service. Continue reading AI Chatbot helps The Cyber Helpline fight nationwide cyber crime →

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.0 of its signature software, Upstream Works for Finesse (UWF). This release focuses on keeping customers engaged and loyal across the entire customer journey, easily crossing conversational boundaries and providing real-time visibility, collaboration, and control of agents and teams. Continue reading Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels →

Enghouse Interactive has awarded business solutions provider, 365IT, gold partnership status within its elite partner programme. The elevation from silver to gold is in recognition of 365IT’s continued growth and revenue generated through selling and supporting Enghouse solutions. Continue reading 365IT Achieves Gold Status as an Enghouse Interactive Partner →

Cyara Accelerator for Cloud Migration automates and simplifies the migration of contact centres to the cloud—de-risking what can otherwise be a long, complex, and often manual project. With this new offering, enterprises can more quickly gain the benefits of a cloud-based contact centre platform, including reduced maintenance costs, greater scalability, improved compliance and greater agility in innovating their customer experience (CX). Continue reading Cyara Accelerates Contact Centre Migrations to the Cloud →