WEBTEXT, a leading provider of enterprise messaging, is proud to announce that it has achieved Bronze Technology Partner status in the ServiceNow Technology Partner Program (TPP). As a Bronze TPP partner WEBTEXT ServiceNow CRM agent messaging solution has successfully completed app certification and is commercially available in the ServiceNow Store. Continue reading WEBTEXT becomes a ServiceNow Technology Partner
Medallia Extends Employee Experience Suite With New AI Powered Applications
Medallia, the global Experience Management leader, announced new additions to Medallia’s Employee Experience (EX) suite that enable business and human resource (HR) professionals to create, manage and scale superior employee experiences within and across the entire employee lifecycle. Continue reading Medallia Extends Employee Experience Suite With New AI Powered Applications
Solvvy Launches Solvvy Assist
Solvvy, a conversational intelligence platform delivering effortless customer experiences, has introduced Solvvy Assist, a machine learning solution that instantly resolves customer issues. Assist is able to understand customer intent, guiding them through automated steps to resolve complex self-service requests, delivering personalization at scale. Continue reading Solvvy Launches Solvvy Assist
Engage Hub launches AI-powered NextGen IVR
Engage Hub, the data-driven customer engagement company announced the latest release of its NextGen Interactive Voice Response (IVR) solution. The new features of the AI-driven technology enable a fully-personalised experience for customers and full cross-channel integration. Continue reading Engage Hub launches AI-powered NextGen IVR
Avaya Opens New Customer Experience Centre in Guildford
Following a year of investment and development, Avaya announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences. Continue reading Avaya Opens New Customer Experience Centre in Guildford
IPCortex launches new call recording service, CallStash
IPCortex, the British communications software developer announces its new cloud-based call recording service, CallStash. Designed to meet the needs of businesses demanding long-term storage and assured, easy access to business-critical call recordings, CallStash provides secure call categorisation, archiving and retrieval for all customers using IPCortex Hosted Suite. Continue reading IPCortex launches new call recording service, CallStash