Serco Group, the international service company, has signed a new contract to provide field office support services to the US Pension Benefit Guaranty Corporation (PBGC). Continue reading Serco signs new $200m contract to support US Pension Benefit Guaranty Corporation
SugarCRM acquires Collabspot email integration products
SugarCRM announced that it has acquired the Collabspot email integration products from Collabspot Pte Ltd. These tools provide improved integration with email, taking another step towards SugarCRM’s vision to deliver the most intuitive and collaborative user experience whilst eliminating all data entry. Continue reading SugarCRM acquires Collabspot email integration products
NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives
RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. Continue reading NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives
150 new jobs created in Seaham by ResQ.
ResQ, the privately owned UK contact centre business, is announcing that it is recruiting 150 more people to join its site in Seaham, County Durham. Continue reading 150 new jobs created in Seaham by ResQ.
New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback
CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. Continue reading New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback
Qualtrics Announces Innovations in Mobile, B2B, Voice and Prescriptive Insights to Accelerate Customer Experience Industry
Qualtrics, the leader in experience management, announced a series of innovations that will continue to dramatically accelerate the customer experience (CX) industry, improving how brands manage and optimize their customer experiences. These innovations represent a fundamentally different approach. Continue reading Qualtrics Announces Innovations in Mobile, B2B, Voice and Prescriptive Insights to Accelerate Customer Experience Industry