Solvvy, a conversational intelligence platform delivering effortless customer experiences, has introduced Solvvy Assist, a machine learning solution that instantly resolves customer issues. Assist is able to understand customer intent, guiding them through automated steps to resolve complex self-service requests, delivering personalization at scale. Continue reading Solvvy Launches Solvvy Assist
Engage Hub launches AI-powered NextGen IVR
Engage Hub, the data-driven customer engagement company announced the latest release of its NextGen Interactive Voice Response (IVR) solution. The new features of the AI-driven technology enable a fully-personalised experience for customers and full cross-channel integration. Continue reading Engage Hub launches AI-powered NextGen IVR
Avaya Opens New Customer Experience Centre in Guildford
Following a year of investment and development, Avaya announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences. Continue reading Avaya Opens New Customer Experience Centre in Guildford
IPCortex launches new call recording service, CallStash
IPCortex, the British communications software developer announces its new cloud-based call recording service, CallStash. Designed to meet the needs of businesses demanding long-term storage and assured, easy access to business-critical call recordings, CallStash provides secure call categorisation, archiving and retrieval for all customers using IPCortex Hosted Suite. Continue reading IPCortex launches new call recording service, CallStash
Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications
B2C marketing automation company Selligent Marketing Cloud announced that leading UK publisher TI Media (formerly Time Inc. UK) has chosen the company to support multi-channel marketing automation efforts to create quality content that entertains and fuels the passions of millions of consumers every day. Continue reading Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications
Upland Software Announces New Enterprise Cloud Solution Suites and Go-to-Market Strategy
Upland Software, a leader in cloud-based enterprise work management software announced that it has organized its cloud software products, which represent hundreds of millions of dollars in R&D investment, into seven focused enterprise cloud solution suites. Continue reading Upland Software Announces New Enterprise Cloud Solution Suites and Go-to-Market Strategy