eGain announced the immediate availability of eGain® Solve™ for Amazon Connect. Built on Amazon Web Services (AWS) cloud infrastructure, eGain Solve for Amazon Connect powers connected, easy customer experience across all touch points. Continue reading eGain launches eGain Solve for Amazon Connect
Customer service is still key to keeping industries alive
Businesses must remember that customer experience is the driving force behind digital transformation says Richard McCrossan, Head of Digital EMEA, Genesys… Continue reading Customer service is still key to keeping industries alive
Pennine Secures European Partnership Deal To Offer AI Powered Voice Analytics Solution To UK Contact Centres
Pennine has secured a partnership agreement with leading European artificial intelligence (AI) voice analytics software developer, Xdroid. The new deal will give UK contact centres access to a powerful AI-driven automated speech and emotion analytics solution through the Bury-headquartered communications, data and networking specialist. Continue reading Pennine Secures European Partnership Deal To Offer AI Powered Voice Analytics Solution To UK Contact Centres
Genesys PureCloud expands voice options for businesses in Ireland
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, extends its cloud-based customer experience capabilities to businesses in Ireland with its expanded voice telephony options for the Genesys PureCloud® platform. In addition, Genesys launches its cloud-based Bring Your Own Carrier (BYOC) option in the Republic. Continue reading Genesys PureCloud expands voice options for businesses in Ireland
Interactions Ushers In Era of Modern Customer Engagement with AI-powered Omnichannel Intelligent Virtual Assistant Capabilities
The Customer Care Industry has been abuzz with the promise of omnichannel solutions for quite some time, but it hasn’t fully delivered technology that lives up to the hype. Today, true omnichannel becomes a reality. Interactions, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, released its enhanced IVA platform to deliver the omnichannel promise: personalization, persistence, context, contemporary channel offerings and more to its award-winning AI-powered conversational engagement platform. Continue reading Interactions Ushers In Era of Modern Customer Engagement with AI-powered Omnichannel Intelligent Virtual Assistant Capabilities
InMoment Accelerates APAC Expansion with Key Acquisition
InMoment, the leading cloud-based customer experience (CX) intelligence platform, has announced a significant expansion into Australia and New Zealand, with the acquisition of leading boutique customer experience agency, brandXP and appointment of a local team of CX experts. Continue reading InMoment Accelerates APAC Expansion with Key Acquisition