RingCentral announced the addition of a new tier plan and expanded benefits to the RingCentral Connect Platform™ Partner Program, for companies building apps on the RingCentral Connect Platform. The expanded structure is driven by the accelerated growth of the RingCentral Connect Platform now with 5,000 developers and receiving over 9 million API call requests a day and a 200% increase of platform usage, year over year. Continue reading RingCentral Announces Expansion of Connect Platform Partner Program Adding New Developer and Go-to-Market Resources
Upstream Works Software Expands its Presence in Europe
PRESS RELEASE: Upstream Works Software, a provider of Omnichannel Contact Centre solutions announced the appointment of seasoned, industry professional Jeff Palmer as Partner Sales Director for EMEA. The team expansion will support the growth and momentum that the EMEA office continues to experience since its launch in December 2016. Continue reading Upstream Works Software Expands its Presence in Europe
Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform
PRESS RELEASE: Ameyo announced the launch of its game-changing FusionCX, a customer experience platform. The platform enables brands to go beyond operational excellence and deliver end-to-end experience. Continue reading Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform
ShoreTel Connect CLOUD Launches in Australia
PRESS RELEASE: ShoreTel® announced the introduction of ShoreTel Connect™ CLOUD and ShoreTel Connect CLOUD Contact Center solutions in Australia. Australia marks the latest step in ShoreTel’s continued global expansion of its Connect CLOUD Unified Communications as-a-Service (UCaaS) solution. Continue reading ShoreTel Connect CLOUD Launches in Australia
UK insurance customer service worsening, with 68% of queries left unanswered on digital channels
PRESS RELEASE: 91% of consumers say good digital customer service from insurers makes them more loyal – yet the UK’s leading insurance companies fail to accurately answer more than two thirds (68%) of routine questions asked through the web, email, Twitter and Facebook. In 2016 the figure was 47%, showing a dramatic decline in performance over the last 12 months. No wonder that just 15% of consumers are happier with the insurance customer experience compared to 5 years ago. Continue reading UK insurance customer service worsening, with 68% of queries left unanswered on digital channels
Contact centres rush to the Cloud to overcome legacy system limitations
PRESS RELEASE: The Cloud revolution is picking up pace in the contact centre industry, driven by legacy system limitations, changing customer behaviours and more flexible business models. These are the findings of a new report: The State of Customer Experience 2017, which confirms that 39% of UK contact centres have already migrated to the Cloud and 57% are planning or actively considering a move within the next three years. Continue reading Contact centres rush to the Cloud to overcome legacy system limitations