NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
Tag Archives: RingCentral
RingCentral Announces Agentic Voice AI Communications Suite
RingCentral, Inc., a global leader in AI-powered business communications, announced an agentic voice AI suite that includes AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). Continue reading RingCentral Announces Agentic Voice AI Communications Suite
RingCentral Unveils RingWEM
RingCentral, Inc., a global leader in AI-powered business communications, announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce management. Continue reading RingCentral Unveils RingWEM
RingCentral Acquires CommunityWFM
RingCentral, Inc., a global leader in AI-powered business communications, announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. Continue reading RingCentral Acquires CommunityWFM
RingCentral announces General Availability of AI Receptionist (AIR)
RingCentral, Inc., a global leader in AI-powered business communications, announced the general availability of its AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organizations. Continue reading RingCentral announces General Availability of AI Receptionist (AIR)
RingCentral Transforms Customer Communications with New AI Receptionist
RingCentral, Inc., a global leader in AI-powered trusted business communications, introduced RingCentral AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like traditional full-time receptionists do. Continue reading RingCentral Transforms Customer Communications with New AI Receptionist