PRESS RELEASE: Mavenir, the leader in accelerating and redefining network transformation for Communication Service Providers (CSPs), announces the live U.S. commercial deployment in a Tier-1 operator and market launch of its unique and game-changing programmable cloud communications platform, Multi-ID that finally moves the user identity from the device to the person. Continue reading Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging
TELUS International Launches Omnichannel Solution
PRESS RELEASE: TELUS International, a leading global BPO and ITO provider, announced the launch of its omnichannel solution for customer support. In contrast to traditional omnichannel contact center solutions from other providers, TELUS International offers a holistic “beyond technology” approach, incorporating people and operations, and enabling technology to support an omnichannel customer experience. Continue reading TELUS International Launches Omnichannel Solution
Damovo drives forward European growth strategy with acquisition of Swiss-based Voice & Data Network AG
PRESS RELEASE: Damovo has expanded its European operation following the acquisition of Switzerland-based voice and data provider Voice & Data Network AG (“Vodanet”) for an undisclosed fee. The acquisition enables Damovo, a leading provider of enterprise communications solutions and services across Europe, to bolster its Avaya capabilities, while also adding the experience and expertise of the Zurich-headquartered Vodanet team to its business. Continue reading Damovo drives forward European growth strategy with acquisition of Swiss-based Voice & Data Network AG
SYNNEX to Acquire Westcon-Comstor North America and Latin America Businesses
PRESS RELEASE: SYNNEX Corporation, and Datatec Ltd announced a definitive agreement in which SYNNEX will acquire Datatec’s Westcon-Comstor Americas business and become a minority shareholder in Datatec’s Westcon EMEA and APAC businesses. Continue reading SYNNEX to Acquire Westcon-Comstor North America and Latin America Businesses
Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
PRESS RELEASE: Sitel has been awarded a contract to deliver the UK Visa International and Domestic Customer Service operations. The new contract will see the transition of what has historically been two separate contracts into a single contract to deliver the International and UK service. Continue reading Sitel Has Been Awarded a Contract to Deliver the UK Visa International and Domestic Customer Service Operations
Capita set to reach nearly 20 years of RSPCA contact centre management
PRESS RELEASE: The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022. The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016. Continue reading Capita set to reach nearly 20 years of RSPCA contact centre management