PRESS RELEASE: Sundown AI, which builds artificial intelligence systems for customer service, announced that it has joined the Cisco® Solution Partner Program as a Solution Partner. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco Solution Partner Program, Sundown AI is able to quickly create and deploy Artificial solutions to enhance the capabilities, performance and management of the network to capture value in the IoE. Continue reading Sundown AI Joins the Cisco Solution Partner Program
Freshdesk Opens Data Center In Frankfurt
PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk’s customer base continues to grow within Europe. Continue reading Freshdesk Opens Data Center In Frankfurt
“On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO
Swyx CTO Martin Classen who joined the Unified Communications specialist in November is to focus the company’s attentions on developing innovative communication solutions based in the cloud. This will ensure Swyx meets the large growth in market demand and that cloud becomes a key foundation and strength of the Dortmund based company in the long-term. Continue reading “On-premise or Cloud? Communication solutions will depend on individual customer requirements” says Swyx CTO
Boxever™ Launches New Product Suite, Expands Offerings to Support the Customer Journey Within New Verticals
PRESS RELEASE: BoxeverTM, the leader in omni-channel personalization for B2C brands announced a new product suite – including Boxever OneView and Boxever Engage – that make up its Customer Intelligence Cloud. This expands its core offerings beyond the travel space, to now include the retail and financial services sectors. Digitally savvy companies in new verticals will now be able to reimagine the customer experience, leveraging Boxever’s proven expertise to understand and anticipate individual customers’ needs at every digital and physical touchpoint. Continue reading Boxever™ Launches New Product Suite, Expands Offerings to Support the Customer Journey Within New Verticals
Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform
RingCentral announced that Structural Group, a recognized leader in the specialty construction industry, has selected RingCentral as its new cloud communications solution provider. With more than 1,800 employees across 22 locations in North America, Structural Group needed a new generation of flexible, mobile-first solutions to enhance customer engagement and productivity for its distributed and mobile workforce. Continue reading Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform
Xura to change company name to Mavenir Systems upon completion of Mitel Mobile acquisition
PRESS RELEASE: Following the announcement in December 2016 that affiliates of Xura entered into definitive agreements to acquire Mitel Mobility, Inc. (“Mitel Mobile”), a division of Mitel Networks Corporation (“Mitel”, Nasdaq: MITL, TSX: MNW), and Ranzure Networks, Inc. (“Ranzure”), today Xura announces that upon completion of the transactions, the new combined company name will be Mavenir Systems, Inc. (“Mavenir Systems” or “Mavenir”). Affiliates of Xura completed the previously announced acquisition of Ranzure Networks on February 1, 2017. Continue reading Xura to change company name to Mavenir Systems upon completion of Mitel Mobile acquisition