Who's Buying What?

Best Western Hotels and Resorts Go All-In on AWS

Amazon Web Services (AWS), an Amazon.com company, announced that Best Western Hotels & Resorts is moving its infrastructure to AWS – going all-in the world’s leading cloud – to automate processes and quickly develop new and more personalised experiences for travellers visiting its more than 4,700 properties around the world. Continue reading Best Western Hotels and Resorts Go All-In on AWS →

Who's Buying What?

The Coffee Club Takes Action on Customer Experience through Partnership with InMoment

The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®). Continue reading The Coffee Club Takes Action on Customer Experience through Partnership with InMoment →

Technology

Noetica Grows by 25% in One-Year as the Contact Centre Software Company Expands Customer Base Across UK, Africa and North America

Noetica – A British company, developing software products for the global contact centre market announced that new customer acquisitions in the UK, Africa and North America has resulted in the company increasing revenues by 25% in the past 12 months. The company has recorded year-on-year growth since its management buyout in 2010 and in 2019 the single biggest trading year to date since Noetica was founded in 1997. Continue reading Noetica Grows by 25% in One-Year as the Contact Centre Software Company Expands Customer Base Across UK, Africa and North America →