Ameyo, a leading omnichannel contact centre software announced its latest integration with California-based customer engagement software company Freshworks Inc. Integration with Freshdesk, the customer support helpdesk software from Freshworks, will allow Ameyo users to efficiently use its strong omni channel capabilities to empower customer support agents to have contextual conversations. Continue reading Ameyo Integrates With Freshworks to Simplify Customer Journey
Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years
Qualtrics, the leader in customer experience and creator of the experience management category released its Total Economic Impact™ study, conducted by Forrester Consulting,1 quantifying the benefits and returns of Qualtrics CustomerXM™. Continue reading Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years
SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Centre Solutions to SYNNEX’ US Channel Partners
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, and SYNNEX Corporation, a leading business process services company, announced they will deliver a new wave of unified communications and collaboration, cloud communications, and contact centre solutions to SYNNEX’ US channel partners. Continue reading SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Centre Solutions to SYNNEX’ US Channel Partners
4net Technologies expand range of services to UK public sector under latest framework announcement
4net Technologies have successfully expanded the range of services they can offer to the public sector, via an important Crown Commercial Service (CCS) framework. Continue reading 4net Technologies expand range of services to UK public sector under latest framework announcement
Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions
Aspect Software, a leading provider of enterprise contact centre and workforce optimization software, announces a co-marketing partnership with Intradiem, the leader in real-time workforce automation solutions. Continue reading Aspect Software and Intradiem Team to Enhance Contact Centre Workforce Management Solutions
Intradiem Releases Third Generation – Workforce Automation Platform
Intradiem, the leader in workforce automation announced the Third Generation release of its technology platform, culminating over twenty years’ experience solving common challenges facing contact centre leaders. Continue reading Intradiem Releases Third Generation – Workforce Automation Platform