Yorkshire Housing (YH) and PowerObjects, an HCL Technologies Company are pleased to announce their partnership to implement Microsoft Dynamics 365-based solutions. The new system will make it easier for customers to do business with YH and provide the right foundations for growth. Continue reading Yorkshire Housing and PowerObjects, an HCL Technologies Company to Partner on Dynamics 365 Implementation
When is the right time to enlist the support of IT when it comes to data?
When it comes to maximising the true value of an organisation’s data, many business leaders are quick to turn to the IT team to deliver solutions that will turn disparate siloes of Excel spreadsheets into meaningful insights. However, at best, this will result in your data project falling into the dreaded IT implementation queue, at worst, the solution that’s delivered is not fit for purpose. Continue reading When is the right time to enlist the support of IT when it comes to data?
New Global Report reveals 9 in 10 Companies see ‘Self‑Service’ as the future for customers
A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021. Continue reading New Global Report reveals 9 in 10 Companies see ‘Self‑Service’ as the future for customers
Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences
Leading hospitality providers are implementing new and innovative ways to enhance guest and staff experiences with the help of contact centre communications and contact centre solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration for the global hospitality industry. Continue reading Avaya Transforms World’s Top 10 Hotel Groups With Unique Guest Experiences
Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
NICE unveiled a new version of NICE Satmetrix, the company’s cloud-based customer feedback management solution. The latest release includes an innovative AI engine to swiftly identify trending topics from customer feedback in real-time, customizable in-product metrics tracking and reporting, and multi-layered no-send rules to avoid survey fatigue and increase response rate. Continue reading Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
Jabra launches real-time intelligent video solution Jabra PanaCast
Jabra, leader in audio and sound solutions announces Jabra PanaCast, engineered to be the world’s first smart Panoramic-4K Plug-and-Play video solution. This real-time immersive intelligent vision system offers 180-degree panoramic vision which ensures everyone in the room is seen. Continue reading Jabra launches real-time intelligent video solution Jabra PanaCast