Tag Archives: 8×8

Who's Buying What?

Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement

8×8, a leading integrated cloud communications platform provider, announced that Empire Merchants has deployed 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated cloud contact centre and unified communications platform, across their operations to empower voice and contact centre communications. Continue reading Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement →

Who's Buying What?

Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS

8×8, a leading integrated cloud communications platform provider, announced that Welsh Water has deployed the 8×8 CPaaS Video Interaction API, to improve the organisation’s efficiency and productivity while also delivering faster service resolution for enhanced customer experiences. Continue reading Welsh Water Turns on the Tap to Enhanced Customer Experiences with 8×8 CPaaS →

Technology

8×8 Adds New Contact Centre and Administrative Enhancements to 8×8 XCaaS Platform

8×8, a leading integrated cloud communications platform provider, announced enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact centre and unified communications platform to enhance the agent, administrator, and customer experience. Continue reading 8×8 Adds New Contact Centre and Administrative Enhancements to 8×8 XCaaS Platform →

Technology

8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

8×8 announced new AI-driven enhancements that transform business and contact centre performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. Continue reading 8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement →

Who's Buying What?

University Of Worcester Streamlines Clearing Process With 8×8 XCaaS

8×8, a leading integrated cloud communications platform provider, announced that the University of Worcester successfully deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to deliver enhanced experiences for both students and contact centre agents during the latest UK university Clearing period, the system employed by UK universities at the end of the academic year to fill courses. Continue reading University Of Worcester Streamlines Clearing Process With 8×8 XCaaS →