Tag Archives: acquisitions

IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited

IFS, the global enterprise applications company announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s leading Service Management offering, provides a complete end-to-end customer engagement solution. Continue reading IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited

Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM

Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver amazing customer experiences.  Continue reading Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM