Acticall Sitel Group, a world-leading provider of customer experience solutions, announced an unprecedented partnership with Dial-Once, a telecom, web and mobile solutions startup, to bring smart contacting capabilities to its more than 146 contact centers across the globe. These capabilities optimize the customer experience by directing incoming calls to an enhanced digital interface to quickly categorize and solve customer inquiries. Continue reading Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience within Global Contact Centres →