Tag Archives: Aegis

Guest Post

Finding Your Social Voice – Tips from Startek’s Social Media Expert

In today’s digital, social and interactive world, consumers want access to companies on their own terms. While phone and web channels remain vital to cus­tomer service, consumers are increasingly seeking assistance through social communi­ties. Whether adding a compliment to a brand’s Facebook wall, tweeting about a negative customer experience, or posting a customer service question through a user forum — the social consumer now controls the conversation. Continue reading Finding Your Social Voice – Tips from Startek’s Social Media Expert →

Outsourcing

Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

aegisPRESS RELEASE: Aegis announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the Gartner report authored by TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market →

Outsourcing

Aegis is a Leader in the IAOP Global Outsourcing 100 List 2016

PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced that it has been featured in the Leaders category of the International Association of Outsourcing Professionals (IAOP) 2016 Global Outsourcing 100 list. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies in the world. Continue reading Aegis is a Leader in the IAOP Global Outsourcing 100 List 2016 →

Technology

Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO

PRESS RELEASE: Aegis announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision. Aegis has been named as a Challenger, in the Magic Quadrant for Customer Management Contact Center BPO 2016. Continue reading Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO →

Outsourcing

Hutch Selects Aegis to Provide Telecom BPM for Sri Lanka

PRESS RELEASE: Aegis Limited, a global Outsourcing and Technology Services Company, announced that it has entered into a strategic relationship with Hutch Sri Lanka to provide Customer Lifecycle Management across Sri Lanka. Under the terms of the new contract, Aegis will provide a comprehensive spectrum of Telecom BPM solutions to Hutch including seamless multi-lingual customer experience management. Continue reading Hutch Selects Aegis to Provide Telecom BPM for Sri Lanka →

Awards, Outsourcing

Aegis Recognized as the Great Place to Work 2015

PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced today that it has been recognized as one of India’s ‘ 50 Best IT-BPM Company to Work For in 2015’ by ‘Great Place To Work® Institute’ in collaboration with The National Association of Software and Services Companies (NASSCOM). Additionally, the company has also been conferred as the ‘Top 5 large organizations’ in the IT-BPM domain which include organisations having over 5000 employees. Continue reading Aegis Recognized as the Great Place to Work 2015 →

Uncategorized

Aegis Again Positioned as a Leader in the IAOP Global Outsourcing 100 List 2015

PRESS RELEASE: Aegis announced that it has been featured in the Leaders category of the International Association of Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100®. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies in the world. Continue reading Aegis Again Positioned as a Leader in the IAOP Global Outsourcing 100 List 2015 →

Outsourcing

Aegis Receives Frost & Sullivan Malaysia BPO Service Provider of the Year Award 2015

PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced that it has been recognized as the 2015 Malaysia BPO Service Provider of the Year by global consulting firm Frost & Sullivan. The award was presented at Frost & Sullivan’s 11th Malaysia Excellence Awards 2015 held in Kuala Lumpur. Continue reading Aegis Receives Frost & Sullivan Malaysia BPO Service Provider of the Year Award 2015 →

Acquisitions & Mergers

Aegis Closes the Acquisition of Malaysia based Symphony BPO

Aegis Limited, a global outsourcing and technology services company, announced the successful completion of the acquisition of Symphony BPO Solutions Sdn. Bhd. Aegis had entered into a definitive agreement with Symphony House Berhad, a Malaysia based company listed on Bursa Malaysia stock exchange, to fully acquire their contact center and financial solutions operations in Malaysia.  Continue reading Aegis Closes the Acquisition of Malaysia based Symphony BPO →

Outsourcing

Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm

Aegis Limited, a global outsourcing and technology services company, announced that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2013 report, published in December 2013. Gartner’s 2013 Magic Quadrant for Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with capabilities across the Americas, EMEA and Asia/Pacific.  Continue reading Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm →