In today’s digital, social and interactive world, consumers want access to companies on their own terms. While phone and web channels remain vital to customer service, consumers are increasingly seeking assistance through social communities. Whether adding a compliment to a brand’s Facebook wall, tweeting about a negative customer experience, or posting a customer service question through a user forum — the social consumer now controls the conversation. Continue reading Finding Your Social Voice – Tips from Startek’s Social Media Expert
Tag Archives: Aegis
Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
PRESS RELEASE: Aegis announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market, published on 21 December 2016 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the Gartner report authored by TJ Singh, Misako Sawai, and Brian Manusama. Continue reading Aegis included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
Aegis Named a Top 10 Sourcing Service Provider by ISG
PRESS RELEASE: Aegis announced it has been named a Top 10 Sourcing Standout by Information Services Group (ISG), a leading technology insight, market intelligence and advisory services company. Continue reading Aegis Named a Top 10 Sourcing Service Provider by ISG
Aegis is a Leader in the IAOP Global Outsourcing 100 List 2016
PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced that it has been featured in the Leaders category of the International Association of Outsourcing Professionals (IAOP) 2016 Global Outsourcing 100 list. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies in the world. Continue reading Aegis is a Leader in the IAOP Global Outsourcing 100 List 2016
Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO
PRESS RELEASE: Aegis announced it has been positioned in the Gartner Magic Quadrant for Customer Management (CM) Contact Center BPO 2016 report. Gartner positioned Aegis in the magic quadrant based on a bi-dimensional matrix, evaluating its ability to execute and completeness of vision. Aegis has been named as a Challenger, in the Magic Quadrant for Customer Management Contact Center BPO 2016. Continue reading Gartner Recognizes Aegis as a Challenger in the Magic Quadrant for Customer Management Contact Center BPO
Hutch Selects Aegis to Provide Telecom BPM for Sri Lanka
PRESS RELEASE: Aegis Limited, a global Outsourcing and Technology Services Company, announced that it has entered into a strategic relationship with Hutch Sri Lanka to provide Customer Lifecycle Management across Sri Lanka. Under the terms of the new contract, Aegis will provide a comprehensive spectrum of Telecom BPM solutions to Hutch including seamless multi-lingual customer experience management. Continue reading Hutch Selects Aegis to Provide Telecom BPM for Sri Lanka
Aegis Named a Top 10 Outsourcing Service Provider by ISG
PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced that it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insight, market intelligence and advisory services company. Continue reading Aegis Named a Top 10 Outsourcing Service Provider by ISG
Aegis Recognized as the Great Place to Work 2015
PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced today that it has been recognized as one of India’s ‘ 50 Best IT-BPM Company to Work For in 2015’ by ‘Great Place To Work® Institute’ in collaboration with The National Association of Software and Services Companies (NASSCOM). Additionally, the company has also been conferred as the ‘Top 5 large organizations’ in the IT-BPM domain which include organisations having over 5000 employees. Continue reading Aegis Recognized as the Great Place to Work 2015
Aegis Named a Top 10 Outsourcing Service Provider by ISG
PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced that it has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG), a leading technology insights, market intelligence and advisory services company. Continue reading Aegis Named a Top 10 Outsourcing Service Provider by ISG
Aegis Again Positioned as a Leader in the IAOP Global Outsourcing 100 List 2015
PRESS RELEASE: Aegis announced that it has been featured in the Leaders category of the International Association of Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100®. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies in the world. Continue reading Aegis Again Positioned as a Leader in the IAOP Global Outsourcing 100 List 2015
Aegis Receives Frost & Sullivan Malaysia BPO Service Provider of the Year Award 2015
PRESS RELEASE: Aegis Limited, a global outsourcing and technology services company announced that it has been recognized as the 2015 Malaysia BPO Service Provider of the Year by global consulting firm Frost & Sullivan. The award was presented at Frost & Sullivan’s 11th Malaysia Excellence Awards 2015 held in Kuala Lumpur. Continue reading Aegis Receives Frost & Sullivan Malaysia BPO Service Provider of the Year Award 2015
Aegis Closes the Acquisition of Malaysia based Symphony BPO
Aegis Limited, a global outsourcing and technology services company, announced the successful completion of the acquisition of Symphony BPO Solutions Sdn. Bhd. Aegis had entered into a definitive agreement with Symphony House Berhad, a Malaysia based company listed on Bursa Malaysia stock exchange, to fully acquire their contact center and financial solutions operations in Malaysia. Continue reading Aegis Closes the Acquisition of Malaysia based Symphony BPO
Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm
Aegis Limited, a global outsourcing and technology services company, announced that it has been positioned in the Gartner Magic Quadrant for Customer Management Contact Center BPO 2013 report, published in December 2013. Gartner’s 2013 Magic Quadrant for Customer Management (CM) Contact Centre BPO evaluates a vibrant provider landscape with capabilities across the Americas, EMEA and Asia/Pacific. Continue reading Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm