Tag Archives: STARTEK

Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company

Startek, Inc., a global customer experience (CX) solutions provider, announced that ESM Holdings Limited, an indirect wholly-owned subsidiary of the Company, has entered into a definitive share purchase agreement with Arabian Internet and Communications Services Company (Solutions) to divest its stake in Contact Center Company (CCC) to Solutions. Continue reading Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company

Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022

Startek®, a global customer experience (CX) solutions provider, announced that it has been recognized as a Leader in Social Media CX Services and Work From Home Services in the Global ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022. Continue reading Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022

Startek® Accepts Final Offer to Acquire Interest in Contact Center Company

Startek announced that it has accepted a final offer, dated November 9, 2022, by Arabian Internet and Communications Services Company (Solutions) to acquire the Company’s indirect 51% ownership interest in Contact Center Company (CCC), which is the Company’s joint venture that operates in the Kingdom of Saudi Arabia. Continue reading Startek® Accepts Final Offer to Acquire Interest in Contact Center Company

Avaya Partners with Startek® to Support Global Businesses Through Packaged CX Offering

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has signed a memorandum of understanding (MoU) with Startek®, a global customer experience (CX) solutions provider, that will see the two companies partner to make it easier for global businesses to meet the ever-evolving needs of their customers. Continue reading Avaya Partners with Startek® to Support Global Businesses Through Packaged CX Offering

Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

Startek®, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX. Continue reading Startek® Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement

Finding Your Social Voice – Tips from Startek’s Social Media Expert

In today’s digital, social and interactive world, consumers want access to companies on their own terms. While phone and web channels remain vital to cus­tomer service, consumers are increasingly seeking assistance through social communi­ties. Whether adding a compliment to a brand’s Facebook wall, tweeting about a negative customer experience, or posting a customer service question through a user forum — the social consumer now controls the conversation. Continue reading Finding Your Social Voice – Tips from Startek’s Social Media Expert