Tag Archives: STARTEK

Finding Your Social Voice – Tips from Startek’s Social Media Expert

In today’s digital, social and interactive world, consumers want access to companies on their own terms. While phone and web channels remain vital to cus­tomer service, consumers are increasingly seeking assistance through social communi­ties. Whether adding a compliment to a brand’s Facebook wall, tweeting about a negative customer experience, or posting a customer service question through a user forum — the social consumer now controls the conversation. Continue reading Finding Your Social Voice – Tips from Startek’s Social Media Expert

STARTEK Announces Partnership With TriageLogic

STARTEK, a leader in business process outsourcing services announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses. Continue reading STARTEK Announces Partnership With TriageLogic

Survey Says: Digital Communication Dominates Customer Engagement

PRESS RELEASE: The way consumers interact with brands is changing quickly as new mobile devices, wearable technology and social media platforms continue to enter the market. Digital and social media now dominate customer engagement, which makes it imperative for brands to understand how customers prefer interacting on different channels. Continue reading Survey Says: Digital Communication Dominates Customer Engagement

STARTEK Awarded a 2014 CRM Excellence Award Presented by CUSTOMER Magazine

PRESS RELEASE: STARTEK announced today that TMC, a global, integrated media company, has named STARTEK as a recipient of a 2014 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982. Continue reading STARTEK Awarded a 2014 CRM Excellence Award Presented by CUSTOMER Magazine