ASAPP, the leading provider of AI-powered contact centre software, announced it has expanded GenerativeAgent, which offers ASAPP’s fully conversational Generative AI voice and chat agent, with powerful new features to advance accuracy, control, and trust in AI-automated conversations. Continue reading ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres →

ASAPP, the Generative AI company for contact centres, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact centre interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them. Continue reading ASAPP Launches CoachingAI →

ASAPP, the Generative AI company for contact centres, introduced GenerativeAgent, a product providing next-generation IVR and digital experiences. Continue reading ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions →