ASAPP, the Generative AI company for contact centres, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact centre interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them. Continue reading ASAPP Launches CoachingAI →

ASAPP, the Generative AI company for contact centres, introduced GenerativeAgent, a product providing next-generation IVR and digital experiences. Continue reading ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions →