Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimisation (WFO), workforce engagement management (WEM), and voice of the customer (VoC) solutions has joined Calabrio, the workforce performance company, as Chief Experience Officer (CXO). Continue reading Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer
Tag Archives: Calabrio
Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians
In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff… Continue reading Contact Centres Impact Customer Loyalty: 5 Ways to Turn Agents into Brand Guardians
Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Continue reading Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success
Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Continue reading Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language. Continue reading UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
Calabrio, the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. Continue reading Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth