Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Continue reading Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success
Tag Archives: Calabrio
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language. Continue reading UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
Calabrio, the workforce performance company, recently welcomed customers back to its Calabrio Customer Connect conference in Orlando, Florida (Sept. 26-29), after two years of virtual sessions. Continue reading Award Winners Show How Calabrio Analytics Powers Up Annual Savings and Revenue Growth
New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience
Calabrio, the workforce performance company, has identified a direct correlation between contact centres, brand loyalty and brand revenue. The global research report, State of the Contact Centre 2022: Empowering the Contact Centre as Brand Guardian, uncovered a surprising gap between the role contact centre agents play in consumer brand perception and how much employers support and empower those same agents to be brand guardians. Continue reading New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience
5 Principles of Good Customer Service
As customer experience management tops the business agenda, the spotlight falls on contact centres and agents take centre stage. Make yours stand out from the crowd with the right strategy. Magnus Geverts at Calabrio shares his essential guide to Good Customer Service… Continue reading 5 Principles of Good Customer Service
Why there’s never been a better time for channel partners to offer Workforce Engagement Management solutions
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud?… Continue reading Why there’s never been a better time for channel partners to offer Workforce Engagement Management solutions