Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has announced the integration of the sentiment analysis software Jabra Engage AI into its storm® platform. Continue reading Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
Tag Archives: Jabra
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences
Jabra, a leader in personal sound and office solutions, is unveiling the PanaCast 50 Video Bar System at ISE 2023 as part of Jabra’s PanaCast 50 solution portfolio for small-medium sized meeting rooms. Continue reading Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences
Jabra expands Connect line with true wireless earbuds engineered for remote working
Jabra, leaders in personal sound and office solutions, announces the Jabra Connect 5t as the third product in Jabra’s Connect series, joining the Connect 4h, a flexible headset, and the Jabra Connect 4s, a portable speakerphone, in a range of products created for those who want to choose their flexible, remote working solutions at retail. Continue reading Jabra expands Connect line with true wireless earbuds engineered for remote working
Jabra introduces unique AI software for improving customer and agent experience in contact centres
Jabra, a leader in personal sound, video and office solutions, is launching a new Software-as-a-Service (SaaS) solution, Engage AI. Engineered to transform contact centre call experiences, the solution employs Artificial Intelligence (AI) technology that provides real-time insights to improve customer calls and support employee wellbeing. Continue reading Jabra introduces unique AI software for improving customer and agent experience in contact centres
Jabra adds a new generation of contact centre headsets to the Engage line
Jabra, leader in personal sound, video and office solutions, expands the Engage line with two new products set to empower digital contact centres to enhance customer experience. The Jabra Engage 50 II promises to be the best headset for clear customer calls* and ensures that no calls will ever be missed with its SmartRinger feature. Continue reading Jabra adds a new generation of contact centre headsets to the Engage line
Why you need to give your employees the freedom to perform on every call
By Holger Reisinger, VP, Business Solutions, Jabra… For people who talk to customers for a living like call center agents, traders, IT supporters or private bankers, great conversations are key to driving customer satisfaction. However, customer satisfaction is under pressure. Continue reading Why you need to give your employees the freedom to perform on every call