PRESS RELEASE: London, April 18th 2017 – Directors’ Club United Kingdom is delighted to announce the final shortlist for the Voice Of The Customer Innovation category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Voice Of The Customer Innovation Category Of The UK National Innovation Awards 2017
PRESS RELEASE: Verint® Systems Inc. announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics™. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact centre. Continue reading Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers
PRESS RELEASE: SAS® Analytics in the cloud is helping Lenovo transform itself into the industry’s leading consumer-driven company.
Lenovo is running powerful big data analytics software from SAS, the global leader in analytics (per IDC and Forrester), on the public cloud infrastructure of Amazon Web Services (AWS). The computer manufacturer is combining insights from its own data with unstructured data, such as social media, product reviews, customer forums, call center logs and online chat sessions. Continue reading SAS® Analytics in the cloud helps Lenovo hear voice of customers
Attensity, a provider of integrated, real-time solutions that blend multichannel voice of the customer (VoC) analytics and social engagement for enterprise listening needs, has released Analyze 6.3, which includes business-oriented added features and enhancements. Continue reading Attensity releases Analyze 6.3