Tag Archives: VoiceBase

VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service

Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks. With Speech Analytics, Voxbone’s phone numbers offer high-quality call recordings, delivered instantly and without the need for additional equipment. Customers using Voxbone also have pre-integrated access to VoiceBase’s services so that they can rapidly access valuable (yet often overlooked) metrics that can have a big impact on a growing business. Continue reading VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service

VoiceBase Delivers Speech Analytics to Twilio Recording Customers

PRESS RELEASE: VoiceBase a massively scalable speech analytics platform, announced its ability to support customers using Twilio’s record API. This functionality now makes VoiceBase’s easy-to-use API, which delivers on-demand speech analytics within minutes after a completed call, readily available to all Twilio users. Continue reading VoiceBase Delivers Speech Analytics to Twilio Recording Customers

Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics

PRESS RELEASE: VoiceBase, Inc. a leading API-based “on demand” speech analytics company announced today that Ytel, a provider of cloud contact center software that processes over 30 million interactions per day, has added VoiceBase’s high-accuracy transcription and predictive call scoring services to its X5 Cloud Contact Center solution. This is scheduled to launch in Ytel’s X5 June 2015 feature release. Continue reading Ytel Selects VoiceBase To Enhance Its Cloud Contact Center Solution With Advanced Speech Analytics