NICE announced the release of NICE Robotic Automation 6.7, the latest version of its automation solution that delivers new capabilities to power up benefits for a wide array of operations and business sectors. The current release includes a breakthrough in intelligent connectivity, reducing time to value in designing and deploying process automations, and ensuring greater operational continuity. Continue reading NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release
Daily Archives: June 12, 2018
Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report
Nuance, a leader in conversational AI innovations, announced that Forrester Research has identified the company as one of the top emerging voice and chat companies in the “The New Wave™: Conversational Computing Platforms, Q2 2018” report. Continue reading Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report
Loway Switzerland announces a new partnership with CallCabinet Corporation
Loway, worldwide leading provider of solutions for contact-centres, is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration. Continue reading Loway Switzerland announces a new partnership with CallCabinet Corporation
Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results
Thunderhead, the global leader in customer engagement and journey orchestration, announces early deployment results for Intent Analyzer. Thunderhead’s Intent Analyzer, a new AI driven journey intelligence capability announced in March, is a breakthrough enhancement to its market leading ONE Engagement Hub which enables brands to move beyond customer journey visualizations to uncover an even deeper level of actionable journey intelligence. Continue reading Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results
AI Specialists Luminoso Announces New Client Liberty Global
Luminoso, the natural language company that provides AI-powered customer insight, and Liberty Global, the world’s biggest international TV and broadband company, have announced that they are to work together to enhance Liberty Global’s customer service and engagement initiatives. Continue reading AI Specialists Luminoso Announces New Client Liberty Global