TeamSupport, the industry’s top business to business customer support software solution announced a ground-breaking addition to their suite of customer relationship tools. The implementation of sentiment analysis technology into their platform will further improve customer intelligence by leveraging world-class natural language processing. Continue reading TeamSupport Leverages IBM Watson Technology for Sentiment Analysis in B2B Customer Support
Daily Archives: June 27, 2018
Business Leaders Call For New Ethical Standards Within AI
LivePerson, a leading provider of conversational commerce solutions, has brought together global leaders in business, tech and academia to launch an ambitious project to set new standards in AI. The initiative, named Equal AI, will encourage brands to assess their current ways of working and focus their efforts on eradicating gender bias in the engineering of AI. Continue reading Business Leaders Call For New Ethical Standards Within AI
IntelePeer Grows CPaaS Offering, Expands Service Availability Internationally
IntelePeer, a leading provider of cloud-based multi-channel business communications, announced it has expanded its service footprint beyond North America. The company will now offer its Communications Platform as a Service (CPaaS) in Latin America and Europe with availability in the Middle East and Asia Pacific regions next year. Continue reading IntelePeer Grows CPaaS Offering, Expands Service Availability Internationally
Leading Independent Research Firm Recognises CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announced that the company has been named a Leader in the report “Forrester New Wave: AI-Driven Speech Analytics Providers, Q2 2018” by Forrester Research, Inc. This new report was Forrester’s first ranking and assessment of the emerging AI-driven speech analytics market. Continue reading Leading Independent Research Firm Recognises CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality
ALE Holding acquires majority stake in Sipwise
Alcatel-Lucent Enterprise announces the acquisition of a majority stake in Sipwise GmbH, a privately held company based in Brunn am Gebirge, Austria. Sipwise provides core cloud communication solutions and infrastructure for telecom operators enabling them to deploy modern Unified Communication services based on open standards and an extensive API library. Continue reading ALE Holding acquires majority stake in Sipwise