LogMeIn announced that Nanorep, its innovative digital self-service, chatbot and virtual assistant solution, has been named the winner of the 2017 KMWorld Promise Award sponsored by KMWorld Magazine. The KMWorld Awards recognize companies that implement and integrate knowledge management practices into business processes and work with clients to ensure they reach their goals.

The judges awarded Nanorep for its innovative technology that breaks through the hype to help customers gain powerful business intelligence and more effectively compete in fast-moving and dynamic business environments.

“LogMeIn acquired Nanorep earlier this year because we truly believe this technology is changing the game for the customer service industry,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn. “We thank KMWorld for recognizing Nanorep’s unique innovation and look forward to continuing our success as we work to empower companies to deliver more human, personalized and intelligent customer experience.”

Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. As part of LogMeIn’s Customer Engagement and Support portfolio, Nanorep is helping in the company’s mission to make digital customer service smarter.