Tag Archives: LogMeIn

Results For The 2020 Edition Of The UK National Innovation Awards® Competition

Directors Club® United Kingdom are delighted to announce the results of the 2020 edition of the UK National Innovation Awards® competition. The live Gala Results Webcast took place on April 21st at 1.30pm BST, presented by Jon Snow, the awards organiser and founder. Continue reading Results For The 2020 Edition Of The UK National Innovation Awards® Competition

Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

LogMeIn announced that its flagship intelligent customer engagement product, Bold360, was named a winner of the 2018 SaaS Awards for Best Product for Customer Services/ CRM. This global program celebrates the best and brightest in cloud computing and Bold360 was honored for its proven ability to help businesses support their customers in truly innovative ways. Continue reading Bold360 by LogMeIn Wins 2018 SaaS Award for Best Customer Service & CRM Product

New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience

LogMeIn released a new study designed to analyze the business impact and consumer attitudes of today’s customer journey. The LogMeIn 2018 AI Customer Experience Study surveyed over 5,000 respondents made up of both business leaders and consumers around the globe. The research found that over one-third of consumers were not impressed with their customer journey, citing an average or poor experience with 83% of consumers citing that they had at least one issue while interacting with a brand. Continue reading New Study Spotlights Divide Between Businesses and Consumers Over Definition of “Good” Customer Experience

LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

LogMeIn announced that it has launched a completely redesigned user interface for webinar organizers, bringing about the next generation of GoToWebinar, the market-leading webinar tool. The new experience gives customers creating content on GoToWebinar improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and tricks, an all-in-one webinar dashboard, additional analytics and more. Continue reading LogMeIn Helps Marketers Create Better Content with the Next Generation of GoToWebinar

LogMeIn Wins 2017 KMWorld Promise Award for Artificial Intelligence Solution, Nanorep

LogMeIn announced that Nanorep, its innovative digital self-service, chatbot and virtual assistant solution, has been named the winner of the 2017 KMWorld Promise Award sponsored by KMWorld Magazine. The KMWorld Awards recognize companies that implement and integrate knowledge management practices into business processes and work with clients to ensure they reach their goals. Continue reading LogMeIn Wins 2017 KMWorld Promise Award for Artificial Intelligence Solution, Nanorep

LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360

LogMeIn introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Through a powerful combination of popular digital engagement channels, support tools, and a unified interface, Bold360 is taking on the traditional customer service market by bridging the gap between the customer and vital business information; helping companies deliver the immediate and personalized experience today’s consumers expect. Continue reading LogMeIn Makes Digital Customer Service Smarter; Takes Aim at CRM Market with Introduction of Bold360