Appirio, a Wipro company, unveiled several new solutions built on Salesforce Lightning to deliver highly personalised, industry-specific services. The solutions are all Lightning Bolts — frameworks that empower companies to accelerate the creation of communities, next-generation portals and customer-facing websites.
Appirio’s Lightning Bolt solutions help companies enrich worker and customer experiences by increasing collaboration and communication across crucial interaction points, and implementing easy-to-use evaluation and compliance capabilities.
Appirio’s new solutions include:
Retail & Franchise Communications Lightning Bolt provides franchisors and franchisees, home offices, and retail partners a platform to accurately and efficiently deliver targeted, actionable communications. It is a cloud-based, mobile-first solution that streamlines franchisee management, enhances brand consistency, enables assessment and real-time collaboration, and provides corporate support to field level operations.
Retail & Franchise Promotion Management Lightning Bolt provides home offices, franchises, and retail partners a collaborative platform to manage aspects of promotion and brand compliance. It keeps partners and franchises up to date with the latest information by creating tasks and events to manage new promotions and brand updates. Real-time photo and document sharing informs stakeholders of promotion status, and enables quick approvals of critical changes.
Employee Community and Social Intranet Lightning Bolt provides organisations with a platform to manage employee engagement and collaboration on the Salesforce Platform. This solution offers a rich framework for employees to engage and collaborate with one another. It delivers clear and fast information to Human Resources and Service Desk with case management.
Medical Device Ordering and Sales Lightning Bolt improves communication and collaboration between manufacturers, distributors, and suppliers. The application speeds-up the ordering process by providing a guided ordering experience, and ensures all parties are aligned by enabling notifications for clear and consistent communication.
“In today’s customer-driven business landscape, it’s important for companies to be able to quickly build solutions tailored to their needs,” said Yoni Barkan, Director of Global Solutions and Innovations at Appirio. “This personalised approach benefits businesses by catering to their most valued stakeholders — the worker and the customer. Our methodology for Salesforce Lightning Bolt implementations is to use a repository of pre-built accelerators, digital assets, and embedded industry expertise to produce solutions faster and smarter.”
“Companies need to be able to quickly create and deploy industry-specific experiences that engage customers and partners, all connected to CRM,” said Mike Micucci, SVP and GM, Product, Salesforce Community Cloud. “By leveraging the power of Salesforce Lightning Bolt, we’re empowering a broad ecosystem of partners to package their expertise into new solutions that accelerate our customers’ time to market.”