Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution.

With several top telcos including Telefónica, Telstra, Swisscom and TDC Group signed as PureCloud resellers, the strategy has already gained rapid worldwide momentum.

“Our carrier reseller relationships are a key component to our growth strategy for PureCloud,” said Brian Bischoff, senior vice president of PureCloud Commercial Operations. “We are committed to expanding our global telco network, allowing carriers to provide value-added cloud services locally. By augmenting their existing product portfolios with PureCloud, our partners will immediately benefit with a competitive edge in their markets.”

Heightened business demand for cloud-based solutions is driving fast adoption. Genesys gives carriers the ability to bundle PureCloud with voice and other complementary products in their portfolios. Telcos can provide customers deployment services, premium support, and the resources to build customisations and integrations.

PureCloud is built on a modern microservice framework, delivering customer engagement and employee collaboration functionality. Today, PureCloud boasts hundreds of active customers in a wide-range of sectors, including retail, financial, insurance and healthcare. The scalability, flexibility and rapid deployment of PureCloud make this a high-value, low-risk proposition for businesses that want to move their contact centre operations to the cloud.

For more information about partnership opportunities with Genesys PureCloud, visit: