Informatica®, the enterprise cloud data management leader accelerating data-driven digital transformation, announced that National Interstate Insurance Company (National Interstate), is implementing Informatica solutions to power industry-leading customer experiences and intelligent disruption across the commercial transportation insurance industry.
One of the nation’s leading niche specialty property and casualty insurance companies, National Interstate’s portfolio of products includes traditional transportation insurance, innovative alternative risk transfer (ART) programs for commercial transportation companies and insurance for specialty vehicle owners. With large transportation companies spending upwards of tens of millions of dollars on vehicle insurance annually, it is essential for National Interstate to function as a trusted and responsive strategic partner to its clientele.
“In terms of customer experience, commercial lines insurance is probably a decade or more behind personal auto insurance in the use of data to drive superior service,” said Scott Noerr, vice president and chief information officer, National Interstate. “Our Informatica implementation will enable us to change this at National Interstate, providing us not only with a competitive edge, but also with the disruptive ability to accelerate miles ahead of our competition in customer satisfaction, business efficiency, market share and profitability – and do it in a sustainable and scalable fashion.”
National Interstate’s use of Informatica enterprise cloud data management solutions will enable:
- Superior, data-driven customer experiences via comprehensive, timely and trusted customer views that enable a deeper, more accurate understanding of customer needs.
- Better risk management decisions to help provide customers with more competitive rates while protecting profitability.
- More responsive customer service, including faster underwriting due to 20 to 30 percent reductions in underwriting processing time.
- Elimination of manual and duplicate business and data sharing processes, reducing friction between National Interstate, agents and customers while saving the company tens of thousands of hours annually through more efficient workflows.
Providing a data management foundation for National Interstate’s next-generation underwriting practices, Informatica solutions are powered by the Informatica Intelligent Data Platform™, featuring the Informatica CLAIRE™ artificial intelligence (AI) engine. These Informatica solutions enable the company to leverage AI and machine learning, as well as sensor and GPS data via telematics.
National Interstate has initially deployed its Informatica solution – including Informatica PowerCenter® and Informatica B2B Data Exchange – as part of a pilot program in Alaska and Hawaii. Full deployment is anticipated to commence in Q1 2018. The company is also looking at other Informatica solutions, including Address Verification, Data Quality and Master Data Management.
“We chose Informatica because of the breadth and depth of its capabilities,” said Tony Macko, director, Business Intelligence of National Interstate. “As our data management needs grow, we don’t have to reinvent the wheel. We can add Master Data Management when we’re ready and still have one connected enterprise solution. It’s also very important to us to attract the best people to our team who can help us get the most from our data. From what we’ve seen, the best talent out there wants to work with Informatica solutions.”
The Informatica Intelligent Data Platform, featuring CLAIRE, and part of all Informatica solutions, delivers an automated, scalable, integrated platform for any company, any size, supporting any business needs. It is the most comprehensive, modular and fully integrated data management platform available, supporting all aspects of data management including data integration, metadata management, data quality, master data management, iPaaS, data archiving, and data management for cloud, hybrid and big data environments.
“National Interstate is a pioneer in the use of technology in the commercial vehicle insurance space and we are pleased to empower the company to put data even more at the forefront of what it is doing,” said Amit Walia, executive vice president and chief product officer, Informatica. “National Interstate’s use of Informatica will enable the company to use the full power of all its data to get closer to customers and have a clearer view of their businesses, master risk and streamline operations – while bringing numerous new data-centric capabilities to clients and agents in the commercial insurance market.”