MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. Continue reading MSC Cruises optimises global workforce management for its customer service operations with Peopleware
Daily Archives: July 15, 2025
Zendesk Announces Acquisition of HyperArc
Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. Continue reading Zendesk Announces Acquisition of HyperArc