Tag Archives: Zendesk

Zendesk launches new customer sentiment and intent functionality powered by machine learning

Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Continue reading Zendesk launches new customer sentiment and intent functionality powered by machine learning

Rising customer expectations makes “exceptional” the new service baseline

According to Zendesk’s CX Accelerator report, ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions – those considered the highest standard-bearers – saying that unresolved queries are up 157% year over year. Continue reading Rising customer expectations makes “exceptional” the new service baseline

Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

15th July 2020: Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognises Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. Continue reading Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX

Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Continue reading Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Zendesk will invest in Base’s ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time. Continue reading Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

Zendesk announced the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software sales expertise to Zendesk, having formerly held executive leadership positions at New Relic, Salesforce, Intuit, and Oracle. Continue reading Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

Introducing the New Zendesk: Built for Better Customer Relationships

PRESS RELEASE: Zendesk launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move beyond customer service, Zendesk also introduced Zendesk Connect and Zendesk Explore, two new products that create a more personal connection between customers and organizations through customer intelligence and deeper analytics. Continue reading Introducing the New Zendesk: Built for Better Customer Relationships

Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

PRESS RELEASE: Zendesk announced it is opening an office in India. Former Hewlett Packard Enterprise executive KT Prasad has been hired as Country Sales Director to lead a local team based in Bengaluru. Zendesk has also signed three local partners to support its growth in India: Cloudcover, Powerupcloud and Virtuos. Continue reading Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

When product and price just aren’t enough, customer service is the ultimate business weapon

Nick Peart, Director of Marketing EMEA, Zendesk… With organisations now heavily competing on both product and price, customer service has quickly positioned itself as a key brand differentiator. With just 10 per cent of start-ups likely to succeed[1], the relationship you have with customers, whether existing or potential, has never been more important. Continue reading When product and price just aren’t enough, customer service is the ultimate business weapon

Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk_logo_RGBPRESS RELEASE: At Google I/O, Zendesk announced an integration with Google Play that will allow businesses to turn app reviews into proactive customer conversations. Companies now have the opportunity to respond directly from Zendesk every time a customer submits a review on Google Play, helping to build relationships where customers are sharing their experiences. Google Play is the largest app store with more than a million apps. Continue reading Zendesk Powers New Customer Engagement Opportunities in Google Play