Tag Archives: Zendesk

Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience

Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

15th July 2020: Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognises Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. Continue reading Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX

Zendesk released the Zendesk Startups CX Benchmark Report, documenting how early-stage startups that invest in customer experience (CX) outperform their peers. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Continue reading Zendesk Releases CX Benchmark Report for Startups Showing the Path to Success is in CX

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Zendesk will invest in Base’s ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time. Continue reading Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

Zendesk announced the appointment of Hilarie Koplow-McAdams to its Board of Directors. Koplow-McAdams brings deep global enterprise software sales expertise to Zendesk, having formerly held executive leadership positions at New Relic, Salesforce, Intuit, and Oracle. Continue reading Zendesk Adds Former New Relic, Salesforce, Oracle Executive to its Board of Directors

Introducing the New Zendesk: Built for Better Customer Relationships

PRESS RELEASE: Zendesk launched a redesigned company brand and an expanded product family focused on building better customer relationships. As part of its move beyond customer service, Zendesk also introduced Zendesk Connect and Zendesk Explore, two new products that create a more personal connection between customers and organizations through customer intelligence and deeper analytics. Continue reading Introducing the New Zendesk: Built for Better Customer Relationships

Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

PRESS RELEASE: Zendesk announced it is opening an office in India. Former Hewlett Packard Enterprise executive KT Prasad has been hired as Country Sales Director to lead a local team based in Bengaluru. Zendesk has also signed three local partners to support its growth in India: Cloudcover, Powerupcloud and Virtuos. Continue reading Zendesk Opens Office in India to Help Businesses Build Better Customer Relationships

When product and price just aren’t enough, customer service is the ultimate business weapon

Nick Peart, Director of Marketing EMEA, Zendesk… With organisations now heavily competing on both product and price, customer service has quickly positioned itself as a key brand differentiator. With just 10 per cent of start-ups likely to succeed[1], the relationship you have with customers, whether existing or potential, has never been more important. Continue reading When product and price just aren’t enough, customer service is the ultimate business weapon

Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk_logo_RGBPRESS RELEASE: At Google I/O, Zendesk announced an integration with Google Play that will allow businesses to turn app reviews into proactive customer conversations. Companies now have the opportunity to respond directly from Zendesk every time a customer submits a review on Google Play, helping to build relationships where customers are sharing their experiences. Google Play is the largest app store with more than a million apps. Continue reading Zendesk Powers New Customer Engagement Opportunities in Google Play

Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced a new native SMS support channel, enabling businesses globally to receive and respond to texts from their customers within Zendesk. Leading beauty and grooming retailer Birchbox, on-demand delivery service Favor, and global retail analytics leader Retail Solutions Inc.(RSi), are already using SMS to quickly and efficiently respond to their customers. Continue reading Zendesk Launches SMS Channel to Enable Fast, Personalized Customer Service

Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced the appointments of Bryan Cox, former senior vice president of global customer operations at VMware, as its first chief revenue officer and Tom Keiser, former CIO and executive vice president of product operations at GAP Inc., as its first chief information officer. Continue reading Zendesk Adds Chief Revenue Officer and Chief Information Officer to Leadership Team

Zendesk Names Elena Gomez as Chief Financial Officer

Zendesk_logo_RGBPRESS RELEASE: Zendesk announced the appointment of Elena Gomez, former senior vice president of finance and strategy at Salesforce, as its new chief financial officer. She replaces Alan Black, who served as Zendesk’s CFO since 2011 and earlier announced his plans to leave the company once his replacement was found. Continue reading Zendesk Names Elena Gomez as Chief Financial Officer

Zendesk Launches Partnership With Be My Eyes to Support Socially Minded Startups

PRESS RELEASE: Zendesk announced a partnership with Be My Eyes to provide business mentorship, resources and a financial contribution to the socially conscious startup, which connects the blind with a network of sighted people through live mobile video. The company is also committed to integrating Be My Eyes’ model of crowdsourced volunteering into Zendesk’s customer service platform. Continue reading Zendesk Launches Partnership With Be My Eyes to Support Socially Minded Startups