At its annual Relate conference, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialized AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. Continue reading Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
Tag Archives: Zendesk
Zendesk announces intent to acquire Forethought, a leading AI agent platform
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive agreement to acquire Forethought. Continue reading Zendesk announces intent to acquire Forethought, a leading AI agent platform
Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Zendesk, the world’s leading AI service provider, announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. Continue reading Zendesk Unveils Powerful New AI Capabilities within the Resolution Platform to Accelerate Service at Scale
Global survey reveals growing consumer trust in personal AI assistants
A new global survey conducted by YouGov and commissioned by Zendesk reveals that consumer trust in personal AI assistants* is gaining significant momentum, with more than half (52%) of respondents feeling comfortable** relying on them for everyday tasks. Continue reading Global survey reveals growing consumer trust in personal AI assistants
Zendesk Announces Acquisition of HyperArc
Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. Continue reading Zendesk Announces Acquisition of HyperArc
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC Holdings, Inc., a leading global CX technology and services innovator, announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. Continue reading TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions