Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for CX in the market1. Continue reading Zendesk to Acquire Ultimate
Tag Archives: Zendesk
Zendesk signs definitive agreement to acquire Klaus
Zendesk announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. Continue reading Zendesk signs definitive agreement to acquire Klaus
Zendesk extends its CX leadership with powerful generative AI offerings
Zendesk announced market-leading CX generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty. Continue reading Zendesk extends its CX leadership with powerful generative AI offerings
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk, announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Continue reading Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk announces powerful AI designed exclusively for intelligent CX
Zendesk has introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. Continue reading Zendesk announces powerful AI designed exclusively for intelligent CX
Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Zendesk has unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. Continue reading Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences