Route 101 has been named a Zendesk Partner Awards winner. The annual honour showcases leading businesses around the world who demonstrate outstanding results in innovation, expansion, growth and implementation. Continue reading Route 101 named Zendesk EMEA GTM Partner of the Year 2022
Tag Archives: Zendesk
Consortium Led by Hellman & Friedman and Permira Completes Acquisition of Zendesk
Zendesk, announced the completion of its acquisition by an investor group led by Hellman & Friedman and Permira in an all-cash transaction that values the company at approximately $10.2 billion. Continue reading Consortium Led by Hellman & Friedman and Permira Completes Acquisition of Zendesk
Zendesk launches new customer sentiment and intent functionality powered by machine learning
Zendesk announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically and access valuable data at scale. By democratizing access to these solutions, companies can see value in minutes by understanding intent and sentiment through account-specific, data-driven models that are customized for individual use cases and drive faster resolutions. Continue reading Zendesk launches new customer sentiment and intent functionality powered by machine learning
Rising customer expectations makes “exceptional” the new service baseline
According to Zendesk’s CX Accelerator report, ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations. Yet organizations know they aren’t quite meeting these rising expectations, with Champions – those considered the highest standard-bearers – saying that unresolved queries are up 157% year over year. Continue reading Rising customer expectations makes “exceptional” the new service baseline
Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Momentive, a leader in agile experience management and the maker of SurveyMonkey and GetFeedback, announced the availability of the GetFeedback integration with Zendesk. Continue reading Momentive Debuts GetFeedback Integration with Zendesk to Eliminate Gaps in Customer Experience
Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Unbabel, the AI-powered language operations platform that helps businesses deliver multilingual customer experiences at scale, announces its new integration with the leading customer service software, Zendesk. Continue reading Unbabel offers a new Zendesk messaging integration, providing real-time translations on WhatsApp
Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience
Zuper, a platform for intelligent workforce management, announced its integration with Zendesk. This integration will enable organizations to better align their customer support and field service teams to provide the best possible customer experience. Continue reading Zuper and Zendesk Collaborate to Help Organizations Transform Customer Service Experience