Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience

Netomi announced $110 million in new funding led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital. This round builds on early investments from AI pioneers Greg Brockman, Demis Hassabis, and Mustafa Suleyman. Continue reading Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience

GetVocal launches global partner programme to scale conversational AI adoption through the channel

GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced its formal global partner programme, giving technology vendors, resellers, consultancies and outsourcers a structured route to market for agentic AI deployments. Continue reading GetVocal launches global partner programme to scale conversational AI adoption through the channel

Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, recently launched an AI-powered call simulation training program designed to prepare contact centre agents for complex, high-stakes customer interactions before they handle live calls. Continue reading Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents