NiCE announced the availability of its NiCE ServiceNow joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. Continue reading NiCE Advances the Future of AI-First CX with ServiceNow
Monthly Archives: May 2026
Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Atento Luxco 1, one of the world’s largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents to deliver hybrid human-AI solutions to businesses worldwide. Continue reading Atento and Cresta Sign Strategic Partnership to Deliver Hybrid Human–AI CX Solutions
Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones
Aircall, the AI-powered customer communications platform trusted by more than 22,000 businesses worldwide, announced the acquisition of Vogent, an AI voice agent company. Continue reading Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones
SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI
SoundHound AI, Inc., a global leader in voice and agentic AI, announced the launch of OASYS (Orchestrated Agent System). This category-defining platform powers AI agents that build, learn, and proactively improve themselves autonomously, enabling businesses to do in minutes what once took months. Continue reading SoundHound AI Introduces OASYS: The World’s First Self-Learning Orchestrated Agentic AI Platform Where AI Builds AI
Genesys to Deliver Comprehensive Customer Engagement on WhatsApp
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced a new partnership with Meta to help organizations deliver more responsive, context-driven customer engagement. Continue reading Genesys to Deliver Comprehensive Customer Engagement on WhatsApp
ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents
ibex, the global leader in outsourced business services and AI-powered customer experience solutions, and Sierra, the leading conversational AI platform, announced a strategic partnership to deliver transformative AI-first customer experiences at scale across key industries. Continue reading ibex Announces Strategic Partnership with Sierra to Transform Customer Experience with AI Agents