At its annual Relate conference, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialized AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. Continue reading Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service →